Because everything we make is custom, our return policy is a little different—but we promise to be fair.

Custom Orders = No Returns

All items are made just for you, so we don’t accept returns or exchanges for: Incorrect sizes, Spelling/personalization errors entered at checkout, Change of mind

Please double-check all details before placing your order and again during the mock-up process.

💔 If Something Isn’t Right We stand by our work. If your item arrives: Damaged, Defective, Or not what you ordered Please contact us within 48 hours of delivery and we’ll make it right.

Email us at: crafted.charm@outlook.com

Please Include: Your order number, A quick description of the issue, Photos (if applicable)

Replacements & Refunds

If your claim is approved, we’ll offer:

A replacement item OR A refund (depending on the situation)

Lost or Stolen Packages

Once a package is marked as delivered, we can’t guarantee replacement or refund—but reach out and we’ll do our best to help you track it down.

Final Note

We’re a small business, and every order means the world to us.

Thank you for supporting handmade, personalized products—it truly makes a difference ❤️